Here’s my situation. I have a Time Warner cable internet account at my office. It’s been hooked up for over 2 years now. It costs me $59.95 per month.

Recently I was out of town and when I got back my internet had been disconnected. Apparently I was behind on my bill. I didn’t get a phone call, I didn’t even get friendly reminder. We’re talking about a $60 per month service that I rely on. I had no idea it was behind enough to get me disconnected. Had I known, of course I would have taken care of whatever balance was on the account.

So I get on the phone with Time Warner today and pay the past due amount. The guy sends me the paperwork and they want a 12-month agreement PLUS a $199.95 installation fee. I call him back and ask why the install fee. I explained that I was an existing customer. His reply: “keyword – you we’re an existing customer.”

Noted. And now I am not a customer, nor will I be again if that’s how they do business. I have no problem paying a late fee, paying a reconnect fee or whatever. But when I ask about their policies and I’m told they don’t want me as a customer than I have one thing to say: Windstream, here I come.