Today I wanted to show you some examples of how Remote Support works, and what can be accomplished using the program. Some of you may have already experienced remote computer service at work, or from a friend, but there are some major differences between some of those scenarios, and the service that I provide.
1) I’ve made it as simple as possible. The software I use currently can install in less than 2 minutes, requires only a few mouse clicks to start, and can be quickly uninstalled by you, the customer. It has only one screen, and can be turned on and off just by “x”-ing out of the window.
2) I walk you through the entire process. You don’t have to figure it out on your own, because I can give you all the instruction you need over the phone. Different web browsers download the program in different ways, so I can instruct you on the steps necessary for your own configuration.
3) If I can’t fix it remotely, I can come to you. Several retail stores, namely Best Buy, Circuit City and even Office Max are pedaling 800 number remote services to handle your computer problems. While they may be able to address some issues, as we all know, many times you need someone in person to fix a problem. That’s a big advantage to being local and independently owned. You know where I am, and I can go on-site where you are.
On the next post, I’ll share some testimonials and examples of what Brad’s PC Repair has been doing with remote support.